Online Tech announced on Wednesday it has increased its data center operations staff by 33 percent, as well as added new partner certifications to its operations team in 2011.
The company has not disclose the actual number of employees it has added this year, but it says in a press release that its "staff operations now consists of Microsoft, VMware, Dell and Cisco certified professionals".
Since the beginning of the year, Online Tech has received Microsoft Certified IT Professional, Cisco Certified Network Professional, VMware Certified Professional, and Dell Equallogic SAN certifications.
In April, the company achieved SSAE 16 Type II certification for its Michigan data centers.
In addition to expanding the knowledge base of its operations team, Online Tech has added additional IT professionals to strengthen its around-the-clock support.
"As our client’s needs have shifted to greater expectations of uptime and hands-on managed services, we have adjusted our staffing model accordingly," said Mike Klein, president of Online Tech. "We are continually looking for ways to drive our ticket response time down closer and closer to zero."
Klein said that Online Tech’s private cloud and managed cloud hosting services have allowed the company to grow by more than 39 percent in 2011.
The company says it has been able to reinvest this growth in its support team.
Source : Boy Hosting, Online Tech